DBE's building solid relationships in the construction industry is a key factor in the life of a small and emerging business. It's important you be a straight shooter, doing what you say you promise goes a long way to building relationships. Be honest about the type of services you can actually perform well and deliver on time. Bad customer service loses business. You want repeat business and a strong standing relationship with your client. Your delivery of great service to the client will generate wonderful word of mouth advertising throughout the contracting community. Meet and exceed expectations of your client. Contractors are looking for qualified DBEs. Over delivery is always a great way to build a long term relationship.